Refund & Cancellation Policy

Last updated: 01 April 2025

Overview

QuickBuddy aims to deliver every order in perfect condition. If you're dissatisfied with a purchase, this policy explains your return and refund options across Food, Grocery, Pharmacy, Parcel, and Rider services.

Eligible Return / Replacement Categories

You may request a return or replacement when the item received is damaged, spoiled, or expired, the item differs from what was ordered, or items are missing from your package. Returnable categories include grocery (non-perishable only), stationery, sports items, puja items, kitchen tools, and beauty & cosmetics (unopened and unused). Health devices and wellness products from Pharmacy orders may also be returned within 7 days if unopened, unused, and in original packaging.

Non-Returnable Categories

Due to perishability, the following items cannot be returned unless damaged upon delivery: vegetables, fruits, meat, dairy products, flowers, and pan items. Prepared food orders must be reported at the time of delivery. Prescription medicines that have been correctly dispensed and delivered are also non-returnable, except where the wrong item was dispatched or the product arrived damaged, expired, or defective. Please report any issue to the delivery agent immediately or contact support within two hours of delivery.

Return Process

Initiate a return by contacting customer support through the app, phone, or email. Please provide your order ID, item details, and a clear photo of the issue for validation and refund or replacement processing.

Refund Policy

Refunds apply to eligible returns or pre-dispatch cancellations. Refunds for cash-on-delivery orders will be processed to your bank account or wallet after pickup verification, while prepaid orders are refunded to the original payment method within 5–7 business days.

Cancellations

Orders may be canceled before dispatch. Post-dispatch cancellations are not permitted, though a full refund will be issued if delivery fails due to circumstances beyond the customer's control.

Parcel & Courier Bookings

Parcel bookings cancelled before a delivery partner is assigned are fully refunded. Once a rider is assigned and travelling to the pickup location, a cancellation fee may be deducted from your refund to cover the partner's time and travel.

Quick Ride Cancellations

Rides cancelled shortly after booking, before a driver is assigned, do not incur a cancellation fee. Cancelling after a driver has been assigned and is en route may incur a small cancellation fee, shown in the app before you confirm the cancellation. If a driver cancels or fails to arrive, any fare already charged is fully refunded.

Contact Us

To request a return, replacement, or refund, reach our support team via info@quickbuddy.in or the Contact page.